Refund policy

At Drexel, we stand behind the quality of our footwear. If you receive a damaged, defective, or incorrect item, we're here to make it right.

30-Day Return Window

You may request a return within 30 days of receiving your order if:

• You received a damaged or defective product.
• You received the wrong item.

To initiate a return, please contact our customer support team with:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

Return Approval

Once we receive and review your request, we'll notify you whether your return has been approved. If approved, we'll provide instructions for returning the item.

Items returned without prior authorization may not be accepted.

Refunds

After your returned item has been received and inspected, we'll notify you of the refund status.

If your refund is approved:

• Your refund will be issued to your original payment method.
• Please allow up to 10 business days for the refund to be processed after approval.
• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Non-Returnable Situations

We do not accept returns or refunds for:

• Change of mind
• Incorrect size ordered by the customer
• Normal wear and tear
• Products that have been used, altered, or damaged after delivery

Need Assistance?

If you have any questions about your order or need help with a return, our customer support team is always ready to assist you. Your satisfaction is our priority.